Shipping and Delivery Policy

This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered for purchases made on herbaltokri.com.

Please read this policy carefully before placing an order.

We currently ship orders within India only.

We do not offer international shipping at this time.

Orders are usually processed within 1–2 business days after order confirmation.

Same-day dispatch may be available for orders placed before 2 PM IST, depending on stock availability and courier pickup availability.

Orders placed after 2 PM IST, on public holidays, or during courier non-working hours may be processed on the next business day.

Delivery time may vary depending on customer location, courier service, weather conditions, public holidays, address accuracy, and other operational factors.

Estimated delivery timeline is usually 2–7 business days after dispatch, depending on the delivery PIN code and courier service.

Remote locations or courier-restricted areas may take additional time.

Free shipping is available on orders above Rs.1500.

For orders below Rs.1500, shipping charges may apply and will be shown at checkout before order confirmation.

Shipping charges, if applicable, are non-refundable unless the order is cancelled before dispatch or the refund is approved due to our error.

We accept online payments through Cashfree and Cash on Delivery for eligible locations in India.

Cash on Delivery availability may depend on delivery PIN code, order value, courier service, and other operational factors.

In-store pickup may be available from our business location, subject to prior confirmation.

Pickup Address:

Herbal Tokri

#1638 Housefed Complex 2, Sector 79,

Mohali, Punjab, India - 140306

Pickup Timing:

Monday to Sunday, 10:00 AM to 10:00 PM

Please contact us before visiting for pickup to confirm product availability.

After your order is dispatched, we may share tracking details by email, SMS, WhatsApp, or the order status page, depending on the contact details provided during checkout.

Tracking updates may take some time to appear after dispatch.

Customers are responsible for providing complete and accurate shipping details, including name, phone number, address, city, state, and PIN code.

Herbal Tokri is not responsible for delivery delays or failed delivery caused by incorrect address, incomplete contact details, customer unavailability, courier restrictions, or refusal to accept delivery.

If an order is returned to us due to incorrect details or failed delivery, reshipping charges may apply.

If you receive a damaged, incorrect, missing, or expired product, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging.

After verification, we may offer a replacement, refund, or other suitable resolution as per our Return and Refund Policy.

For return-related questions, please refer to our Return and Refund Policy:

https://herbaltokri.com/pages/return-refund-policy

If you have any questions about shipping or delivery, please contact us:

Email: herbaltokri@gmail.com

Phone: +91 6284839408

Website: https://www.herbaltokri.com

Address: Herbal Tokri, #1638 Housefed Complex 2, Sector 79, Mohali, Punjab, India - 140306