Last updated Feb 02, 2025
General Return Policy
We offer a 14-day return policy from the date of delivery. If you are not satisfied with your purchase or if you receive a damaged, incorrect, or expired product, you may request a replacement or refund within this period.
Eligibility for Returns
A product will only be eligible for return if:
- It is unused, unopened, and the original packaging, tags, and accessories are intact.
- The product matches the description provided on our website. Please ensure that the batch number corresponds accurately.
- It has not been damaged or tampered with during your possession.
Conditions for Damaged, Incorrect, or Expired Products
If you receive a damaged, incorrect, or expired product, or if items are missing from your order:
- Notify us within 48 hours of delivery.
- Please share clear pictures and a video of the product and packaging with our support team.
- You may choose to either get a replacement or a refund.
Exclusions from Return/Replacement
The following cases are not eligible for return or replacement:
- Products damaged due to misuse.
- Consumable items that have been opened or used.
- Products with tampered or missing serial numbers or tags.
- Bundled items where individual components cannot be returned.
- Any product without original packaging and accessories.
Return Process
Contact our support team via email or phone for assistance. For damaged or incorrect items, you may be asked to share pictures of the product and packaging to process your request.
Return Shipping and Pick-Up
Return shipping is free of charge. We will arrange a pick-up within 2-5 business days of your request approval. Our delivery partner will attempt pick-up twice. If unsuccessful, you can initiate a new request.
Refund Policy
For prepaid orders, refunds will be processed and credited to the original payment method within 7 business days after approval. For COD orders, refunds will be processed via bank transfer after you share your bank details. Refund timelines may vary based on your bank's processing time.
Cancellation Policy
herbaltokri@gmail.com ) Cancellation by You:
Orders can be canceled only if they haven’t been shipped . For shipped order email (
) us to cancel, To cancel, visit order details and select Cancel.
Cancellation TIME 24hr AND REFUND PROCESSED SAME DAY
Cancellation by Us:
We reserve the right to cancel orders due to pricing errors, non-availability of the product, or any other reason at our discretion but this happens rarely .
Replacement Timelines
Once a returned product passes the quality check, replacements will be processed within 7 business days. Replacements are subject to product availability. If unavailable, a refund will be issued.
Support and Queries
Contact Us
If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us, and we will discuss any of the issues you are going through with our product.
- Via Email: herbaltokri@gmail.com
- Via this Link: https://www.herbaltokri.com
- Via this Address: #1638 Housefed Complex 2, Sector 79, Mohali, Punjab, PIN 140306
